Executive Summary The Witness Service Referral Form (WSRF) project represents a significant endeavour for my team. It aims to enhance the existing form embedded on our site by transitioning to a new form, benefiting Ministry of Justice (MoJ) caseworkers. Understanding the challenges inherent in managing uncertainties and the project’s complexity, a visual representation in the…

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Executive Summary Addressing concerns over context switching and inconsistent documentation, I wanted to overhaul the documentation structure and process within the Content Platform. Through collaborative efforts, key goals were defined, and tasks were systematically organised on a Trello board. Feedback sessions highlighted challenges in finding and assessing documentation. A new, user-friendly structure was designed and…

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