Resume

• Applied agile methodologies (Scrum, Kanban, SAFe) to lead user-centred design processes to deliver high-transactional digital products, managing multidisciplinary teams (up to 20 members) across design, engineering, and product teams.
• Spearheaded a year-long project for the Ministry of Justice, coordinating 20+ staff across in-house and external teams, delivering on time and securing a follow-up contract.
• Directed the £300,000 cost-saving migration of the company website from Episerver to Contentful, ensuring seamless change management across nationwide advisors, governance staff, and senior stakeholders.
• Optimized and standardised progress metrics reporting and risk management, coaching and mentoring 10+ peers on best practices.
• Identified and addressed key compliance risks in the money and debt sector, implementing targeted solutions that improved operational efficiency for 200+ advisors while maintaining adherence to stringent regulatory guidelines.
• Partnered with The Incubator for Artificial Intelligence (i.AI) to develop an AI-driven product enhancing advisor efficiency and service delivery.

Skills & Technical Exposure:

Agile Delivery, Scrum, Kanban, SAFe, Stakeholder Engagement, Digital Transformation, Product Roadmaps, Risk Management, Change Management, Coaching & Mentorship, AI & Machine Learning, AWS, Tableau, Python, Jira, Confluence, CI/CD Pipelines

• Introduced agile methodologies to enable the development of revision software using Python.
• Transformed the department action plan into agile sprints, leading to a 22% increase in student attainment.
• Led a large-scale digital transformation project, improving stakeholder engagement and driving a 34% uplift in attainment.
• Provided coaching & mentoring to staff across the Multi-Academy Trust (MAT) to enhance teaching strategies.
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• Led a cross-functional team of 15 staff to deliver strategic educational initiatives.
• Co-managed technology deployment in collaboration with the Network Manager.
• Created a teaching handbook, now a standard onboarding resource for new staff.
• Directed the development of the college website in partnership with Concept4.
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• Mentored staff to drive rapid improvement, contributing to an OFSTED rating increase from 4 to 2.
• Implemented data-driven strategies, increasing GCSE Computing A*-C rates by 16%** and vocational attainment by 29%.
• Provided mentorship to partner schools, driving similar performance improvements.
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